Privacy Policy

Last Updated: May 11, 2025

Introduction

Welcome to the Bowmaster website (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book appointments, or interact with our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Data

We may collect personal identification information from you in various ways, including, but not limited to:

  • Contact Information: Name, email address, postal address, and phone number
  • Health Information: Medical history, conditions, and other health-related information necessary for safe and effective Bowen treatment
  • Appointment Information: Dates, times, and notes from your treatment sessions
  • Payment Information: Payment method details (though we do not store complete credit card information on our servers)
  • Communications: Records of your interactions with us via email, phone, or other messaging platforms

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • Technical Data: IP address, browser type, operating system, and time spent on pages
  • Usage Data: Pages visited, links clicked, and other interactions with our website
  • Cookies: Small data files stored on your device to enhance your browsing experience

How We Use Your Information

We use the information we collect for the following purposes:

  • Provide Services: Schedule appointments, deliver Bowen therapy treatments, and maintain treatment records
  • Communication: Respond to your inquiries, send appointment reminders, and provide important updates
  • Improve Our Services: Analyze usage patterns to enhance our website and services
  • Health and Safety: Ensure appropriate treatment considering your medical history and conditions
  • Legal Obligations: Comply with legal and regulatory requirements, including maintaining appropriate medical records

Lawful Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: Where you have given explicit consent for specific purposes
  • Contractual Necessity: To fulfill our contractual obligations to you as a client
  • Legal Obligation: To comply with applicable laws and regulations
  • Legitimate Interests: For our legitimate business interests, where these do not override your rights and freedoms
  • Vital Interests: To protect your vital interests or those of another person, particularly in relation to health information

Data Retention

We retain your personal information for as long as necessary to:

  • Provide the services you have requested
  • Comply with our legal obligations (including health records retention requirements)
  • Resolve disputes
  • Enforce our agreements

For health-related information, we typically retain records for 8 years after your last treatment in accordance with healthcare guidance, or longer if required by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure storage of physical documents
  • Encryption of digital information
  • Password protection and access controls
  • Regular security assessments and staff training

However, please understand that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection laws, you have rights regarding your personal data, including:

  • Access: Request access to your personal data
  • Correction: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data in certain circumstances
  • Restriction: Request restriction of processing in certain circumstances
  • Data Portability: Request the transfer of your data to another organization
  • Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us using the details provided below. We may ask for verification of your identity before responding to such requests.

Disclosures of Your Personal Data

We may share your personal information with:

  • Health Professionals: When necessary for your ongoing care and with your consent
  • Service Providers: Third parties who perform services on our behalf (e.g., scheduling software, payment processors)
  • Legal Authorities: When required by law, court order, or governmental regulation

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

International Transfers

We do not routinely transfer your data outside the UK or European Economic Area (EEA). If such transfers become necessary, we will ensure appropriate safeguards are in place to protect your data.

Children’s Privacy

Our services are not intended for individuals under 16 years of age without parental consent. We do not knowingly collect personal information from children without verifiable parental consent. If you believe we have inadvertently collected information from a child, please contact us to have it removed.

Changes to Our Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this privacy policy periodically.

Contact Us

If you have questions about this privacy policy, your personal data, or our privacy practices, please contact us at:

Bowmaster
[Business Address]
Email: [Email]
Telephone: [Number]

Complaints

If you are concerned about our processing of your personal data, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at https://ico.org.uk/concerns/

However, we would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.